Política de Privacidad

Privacy Notice

Effective Date: August 1, 2024

1. Introduction

At DULMON SAS, we value and respect the privacy of our users. We are committed to protecting your personal data and using the highest standards of security and diligence in handling your information. This privacy policy describes how we collect, use, store, and protect the personal data of our users.

2. Scope

This policy applies to all personal data collected through our website, and any other digital or physical means, in accordance with Law 1581 of 2012 and its regulatory decrees. Its scope includes all interactions between DULMON SAS and users within and outside the territory of the Republic of Colombia.

3. Definitions

Personal Data: Any information linked to or that can be associated with one or more identifiable natural persons.
Sensitive Data: Information that affects the user's privacy or whose misuse can lead to discrimination.
Processing: Any operation on personal data, such as collection, storage, use, circulation, or deletion.
Data Subject: The natural person whose personal data is being processed.
Data Controller: The natural or legal person who decides on the database and/or the processing of personal data.

4. Purposes of Processing

We collect and process personal data for the following purposes:

To provide products and services requested by our users.
To manage commercial and contractual relationships.
To send communications related to our products and services.
To comply with legal and regulatory obligations.

5. Data Subject Rights

Data subjects have the following rights:

To know, update, and rectify their personal data.
To request proof of the authorization granted for the processing of their data.
To be informed about the use of their personal data.
To file complaints with the Superintendence of Industry and Commerce for violations of Law 1581 of 2012.
To revoke the authorization and/or request the deletion of their personal data.

6. Data Controller Duties

DULMON SAS, as the data controller, commits to:

Guaranteeing the confidentiality, integrity, and availability of personal data.
Requesting and retaining copies of the authorization granted by the data subject.
Informing the data subject about the purpose of data processing.
Safeguarding data under adequate security conditions.
Updating and rectifying data as requested by data subjects.

7. Information Security
We implement technical, administrative, and physical security measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

8. Data Transfer and Transmission

DULMON SAS will not share personal data with third parties without the authorization of the data subject, except in cases required by law. Data may be transferred to business partners or service providers to fulfill specific contractual purposes.

9. Processing of Sensitive Data and Minors' Data

We process sensitive data and minors' data only with the explicit consent of the data subject or their legal representative, always ensuring respect for their fundamental rights and the best interest of minors.

10. Modifications to the Privacy Policy

DULMON SAS reserves the right to modify this privacy policy at any time. Any changes will be communicated through our website and will be effective upon publication.

11. Contact

For any inquiries or complaints related to this privacy policy, you can contact us at:

In the “Contact” section of our website: https://www.dulmon.com/contacto